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Returns & Refunds

We want every Nexpod purchase to be clear and straightforward. Review the conditions below before requesting a return.

Return Policy

✓Return requests should be raised within 7 days of delivery.
✓Items must be unused, complete and in original packaging.
✓Proof of purchase or website order number is required.
✓Compatibility-related returns are assessed against the selected model/variant.

Non-Returnable Items

✓Used, damaged or incomplete items.
✓Products with removed protective seals where hygiene or activation applies.
✓Items damaged through misuse or installation.
✓Special-order products unless defective or incorrectly supplied.

Return Process

✓Contact Nexpod support with your order number.
✓Our team reviews eligibility and provides return instructions.
✓Returned goods are received and inspected.
✓Approved refund/replacement is processed after inspection.

Cancellation, Advances & Refund Deductions

✓If Nexpod cannot fulfil a confirmed order, 100% of any advance or payment collected will be refunded, with no courier, administrative, processing or other deduction.
✓If Nexpod supplies an incorrect item or a refund or eligible return is caused by Nexpod’s error or another Nexpod-responsible issue, 100% of the applicable refundable amount will be refunded without deduction. Nexpod bears reasonable return shipping costs where a return shipment is required.
✓If you cancel before dispatch, 100% of your advance or payment will be refunded without deduction. If you cancel after dispatch, only actual, non-recoverable courier or shipping costs associated with your order may be deducted where applicable.
✓For an otherwise eligible customer-side return under the Return Policy, actual applicable delivery or return courier costs associated with that order may be deducted. No arbitrary administrative or cancellation fee applies.

Refund Timing

✓Once a refund has been approved (and, where a return is required, after the returned item has been received and inspected), Nexpod will initiate the refund within 3–5 business days. Bank, card or wallet settlement time after initiation may vary by payment provider.
✓Bank/card settlement timing may depend on the payment provider.
✓COD refunds may require verified bank or wallet details.

Need help with a return?

Contact our support team with your order number.

Contact Support